Privacy Policy

Privacy Policy

Effective Date: August 31, 2026

At Novra, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit our website, place an order, contact us, or otherwise interact with our services, as well as how that information may be used and protected.

By using the Novra website, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

Depending on how you interact with Novra, we may collect different types of information, including:

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone or mobile number

  • Order and transaction details

  • Products purchased or viewed

  • Information provided when contacting customer support

  • Website usage and browsing information

  • Device, browser, and technical information

  • IP address and general location information

We only request information that is reasonably necessary to operate our website, process transactions, provide customer service, and improve the shopping experience.

2. How We Use Your Information

Information collected through our website may be used for purposes such as:

  • Processing and fulfilling orders

  • Confirming purchases and providing order updates

  • Arranging deliveries

  • Responding to customer inquiries

  • Providing assistance with returns, refunds, or other requests

  • Maintaining and improving our website

  • Detecting suspicious, fraudulent, or unauthorized activity

  • Understanding how customers interact with our website

  • Sending promotional communications where permitted and applicable

  • Complying with legal and regulatory obligations

We do not use personal information for purposes unrelated to the operation of our business unless we have a lawful basis to do so.

3. Payment Information

Payments made through Novra may be processed by independent payment providers. Depending on the payment method selected, your payment information may be transmitted directly to the relevant payment processor.

Novra does not necessarily have access to or store complete payment card information. Payment providers may process your information according to their own privacy policies and security practices.

4. Cookies and Similar Technologies

Novra may use cookies and comparable technologies to make our website function properly and to understand how visitors use our services.

These technologies may help us:

  • Remember certain preferences

  • Keep shopping sessions functioning

  • Analyze website traffic

  • Understand which pages and products receive attention

  • Improve website performance

  • Support relevant advertising and marketing activities

You may be able to control or disable cookies through your browser settings. Certain website functions may not operate correctly if some cookies are disabled.

5. Sharing Personal Information

Novra does not sell your personal information as a general business practice.

Information may be shared with carefully selected third parties when necessary to operate our business. These may include:

  • Payment processors

  • Shipping and logistics providers

  • Technology and hosting providers

  • Website analytics services

  • Customer support platforms

  • Marketing and advertising service providers

  • Professional advisers

  • Government authorities when legally required

Third parties are expected to process information in accordance with applicable requirements and only for legitimate business purposes.

6. Order and Delivery Information

When you place an order, certain information must be provided to enable us or our service providers to fulfill the purchase.

This may include your name, delivery address, telephone number, email address, order details, and other information necessary to successfully process and deliver your order.

7. Marketing Communications

Where permitted by applicable law, Novra may send promotional emails or other marketing communications about products, offers, or services that may be relevant to you.

You can unsubscribe from promotional emails at any time by following the instructions included in the communication.

Please note that even after opting out of marketing communications, we may still contact you regarding transactions, orders, account-related matters, or other necessary service communications.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. For this reason, we cannot promise absolute security of information transmitted to or through our website.

9. Data Retention

Novra may retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy.

Information may also be retained when necessary to:

  • Complete outstanding transactions

  • Maintain business and financial records

  • Resolve disputes

  • Prevent fraudulent activity

  • Meet legal or regulatory requirements

  • Enforce agreements and protect our legitimate interests

When information is no longer reasonably required, it may be deleted or securely disposed of where appropriate.

10. Your Privacy Rights

Depending on where you live and the laws applicable to you, you may have rights concerning your personal information.

These rights may include requesting access to information we hold about you, asking for inaccurate information to be corrected, requesting deletion where legally available, objecting to certain processing activities, or withdrawing consent where processing is based on consent.

Requests can be submitted through the customer service contact information provided on the Novra website.

We may need to verify your identity before completing certain requests in order to protect your information from unauthorized disclosure.

11. Children's Privacy

Novra's website is not intended to knowingly collect personal information from children where such collection is restricted by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action.

12. Third-Party Websites

Our website may occasionally provide access to external websites, applications, or services.

Novra is not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing the privacy policy of any external service before providing personal information.

13. International Data Transfers

Depending on the service providers used to operate Novra, personal information may be processed or stored in countries other than the country where you reside.

Where required by applicable law, appropriate safeguards will be considered for international transfers of personal information.

14. Changes to This Privacy Policy

Novra may revise this Privacy Policy periodically to reflect changes to our services, business practices, technology, or applicable legal requirements.

When changes are made, the updated version will be published on this page together with a revised effective date.

15. Contact Us

If you have questions about this Privacy Policy, would like to exercise an applicable privacy right, or need clarification about how your information is handled, please contact our customer service team through the contact details available on the Novra website.

This Privacy Policy is intended to provide general information about Novra's privacy practices and should be reviewed together with any other policies or terms applicable to your use of our website.