Terms of Service

Effective Date: August 31, 2026

Welcome to Novra. These Terms of Service establish the rules and conditions that apply when you access our website, browse our products, create an account, or make a purchase through our online store.

By accessing or using the Novra website, you agree to comply with these Terms. If you do not agree with any part of them, please discontinue use of the website.

1. About These Terms

These Terms govern your use of the Novra website and any purchases made through it.

We may update these Terms when necessary. The version published on the website at the time of your use will generally apply, subject to any mandatory rights granted to you under applicable law.

2. Website Use

You agree to use the Novra website only for lawful purposes.

You must not:

• Use the website in violation of applicable laws or regulations

• Attempt to interfere with the operation or security of the website

• Introduce malicious software, code, or other harmful material

• Gain unauthorized access to systems, accounts, or information

• Use automated methods to collect website content without authorization

• Misrepresent your identity or provide misleading information

• Use the website for fraudulent or abusive activities

Novra reserves the right to restrict or terminate access when reasonably necessary to protect the website, customers, or our business.

3. Product Listings

We make reasonable efforts to present product information as accurately as possible.

However, product photographs, colors, dimensions, descriptions, packaging, and other characteristics may vary from the information displayed online due to manufacturing changes, supplier updates, screen settings, or other circumstances.

The availability of individual products is not guaranteed until an order has been accepted and processed.

4. Prices and Promotions

Prices displayed on the website may change without prior notice.

Novra may also introduce, modify, or discontinue promotional offers at its discretion. Promotional discounts may be subject to specific conditions displayed at the time of the offer.

If an obvious pricing or listing error occurs, Novra reserves the right to correct the error and, where appropriate, contact the customer regarding the affected order.

5. Placing an Order

When submitting an order, you are responsible for ensuring that the information provided is accurate and complete.

After an order is submitted, you may receive an electronic confirmation acknowledging receipt of your request. Such confirmation does not necessarily mean that Novra has accepted the order.

We reserve the right to decline, limit, or cancel an order when circumstances reasonably require it, including suspected fraud, inventory limitations, pricing errors, or inability to fulfill the order.

6. Payment

Orders must be paid using one of the payment methods made available during checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payment transactions may be processed through independent payment providers. Their own terms and policies may also apply to the processing of your payment.

7. Shipping and Delivery

Novra will make reasonable efforts to dispatch and deliver orders within the estimated timeframe presented during the purchasing process.

Delivery estimates are not necessarily guarantees, as shipments can be affected by carrier delays, customs procedures, weather, incorrect delivery information, operational disruptions, or circumstances beyond our control.

Customers are responsible for providing an accurate delivery address and appropriate contact details.

Additional shipping information may be provided in our Shipping Policy.

8. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are handled according to the applicable Novra policies and mandatory consumer protection laws.

Customers should review our Return & Exchange Policy and Refund Policy before requesting a return or reimbursement.

Nothing in these Terms is intended to remove rights that cannot legally be excluded.

9. Intellectual Property

All materials available through the Novra website, including logos, brand elements, written content, graphics, product presentations, photographs, page layouts, and other original materials, may be protected by intellectual property laws.

Unless expressly authorized, you may not reproduce, redistribute, modify, publish, sell, or commercially exploit Novra content.

10. Third-Party Services

Certain functions of our website may rely on services supplied by independent third parties, including payment processors, shipping providers, analytics platforms, hosting companies, and other technology providers.

Novra is not responsible for failures or policies of third-party services that are outside our reasonable control.

Your use of a third-party service may also be subject to that provider's separate terms and policies.

11. User-Submitted Information

If you submit reviews, comments, feedback, photographs, suggestions, or other content to Novra, you represent that you have the necessary rights to provide that material.

You agree not to submit content that is unlawful, fraudulent, abusive, defamatory, infringing, or otherwise inappropriate.

Where legally permitted, you grant Novra a non-exclusive right to use submitted content for legitimate business purposes, including improving, presenting, or promoting our services.

12. Disclaimer of Warranties

To the extent permitted by applicable law, the Novra website and its content are provided on an "as available" basis.

We do not guarantee that the website will always operate without interruption, errors, security issues, or temporary unavailability.

Information on the website is provided in good faith, but Novra does not warrant that every piece of information will always be complete, current, or error-free.

Mandatory warranties and consumer protections established by applicable law remain unaffected.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Novra will not be responsible for losses arising from circumstances outside our reasonable control or from unauthorized use of the website.

This may include losses associated with technical interruptions, third-party services, communication failures, delivery delays, or unauthorized access caused by circumstances that Novra could not reasonably prevent.

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

14. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable expenses resulting from your unlawful use of the website, violation of these Terms, or infringement of another party's rights.

This provision does not apply where such responsibility cannot legally be imposed.

15. Account Security

If the website allows you to create an account, you are responsible for keeping your login credentials confidential and for activity occurring through your account.

You should notify Novra promptly if you believe your account has been accessed without authorization.

Novra may suspend or restrict an account when reasonably necessary to protect users, information, or the integrity of the website.

16. Force Majeure

Novra will not be considered in breach of these Terms when performance is prevented or materially delayed by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, transportation disruptions, labor disputes, governmental actions, telecommunications failures, widespread technical incidents, or other extraordinary events.

17. Applicable Law

These Terms shall be interpreted in accordance with the laws applicable to the relevant transaction and the rights afforded to the customer under mandatory consumer protection legislation.

Where local law provides consumers with protections that cannot be waived by contract, those protections will continue to apply.

18. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.

19. Changes to the Website or Terms

Novra may modify website features, product offerings, services, or these Terms from time to time.

Updated Terms will be published on this page with a revised effective date. Continued use of the website after an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

20. Contact Us

If you have questions about these Terms of Service or need assistance regarding an order or use of the website, please contact:

These Terms of Service should be read together with Novra's Privacy Policy, Refund Policy, Return & Exchange Policy, Shipping Policy, and any other policies published on our website.