Shipping Policy

Effective Date: August 31, 2026

At Novra, we aim to make the delivery process as straightforward as possible. This Shipping Policy explains how orders are prepared, dispatched, transported, and delivered after a purchase is completed through our website.

1. Order Processing

After your order has been successfully placed and payment has been confirmed, it will be prepared for fulfillment.

Orders may require a processing period before being handed over to the shipping carrier. During this stage, products may be checked, packaged, and prepared for dispatch.

Processing times can vary depending on product availability, order volume, destination, weekends, holidays, and other operational circumstances.

2. Delivery Estimates

The estimated delivery timeframe displayed during checkout or communicated by Novra is intended as a general estimate rather than a guaranteed delivery date.

Actual delivery times may be affected by factors such as:

• Shipping carrier operations

• Destination location

• Customs procedures

• Weather conditions

• Public holidays

• Transportation disruptions

• Incorrect or incomplete delivery information

• Unexpected logistical delays

Once an order has been dispatched, the carrier's transportation schedule may affect the final delivery date.

3. Shipping Destinations

Novra may offer delivery to selected locations depending on product availability, shipping arrangements, and carrier coverage.

Available destinations and shipping options will be presented during the checkout process when applicable.

Some locations may be excluded because of logistical limitations, regulatory requirements, carrier restrictions, or other circumstances.

4. Shipping Charges

Shipping costs, when applicable, will be calculated according to the delivery destination, selected shipping method, order characteristics, and other relevant factors.

Any applicable shipping charge should be displayed before the order is finalized.

Promotional shipping offers may be subject to additional conditions.

5. Tracking Information

When tracking is available for your shipment, Novra or the relevant shipping provider may provide tracking information after the order has been dispatched.

Tracking updates may not appear immediately after shipment information is generated. In some cases, there may be a delay before the carrier scans the package into its system.

Customers should use the tracking information provided to monitor the progress of their shipment.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully verify details such as:

• Recipient name

• Street and house number

• Apartment, unit, or suite information

• City

• Postal code

• State or region

• Telephone number, where required

Novra may not be responsible for delivery failures, delays, additional shipping costs, or returned packages caused by incorrect or incomplete information supplied by the customer.

7. Failed Delivery Attempts

If a carrier is unable to complete delivery, additional attempts may be made depending on the carrier's procedures.

A shipment may also be redirected to a collection point, held temporarily, or returned to the sender.

If an order is returned because the recipient provided incorrect information, failed to accept delivery, or did not collect the package within the carrier's required timeframe, additional shipping arrangements may be necessary.

8. Delayed Shipments

Occasionally, an order may take longer than originally estimated to arrive.

If your shipment appears to be delayed, please contact Novra with your order number so that we can review the available tracking information and determine whether further assistance is possible.

A shipping delay does not automatically qualify an order for a refund or replacement. Each situation will be assessed individually and in accordance with applicable consumer protection requirements.

9. Lost Packages

If a shipment appears to have been lost during transportation, Novra may investigate the matter with the applicable shipping provider.

Depending on the outcome of the investigation and the circumstances of the order, an appropriate resolution may include a replacement, refund, or other solution.

Customers may be asked to provide information confirming the delivery details associated with the order.

10. Damaged Packages

If your package arrives visibly damaged, we recommend documenting its condition before opening it whenever reasonably possible.

If the product itself has been damaged during transportation, contact Novra's customer support team promptly and provide photographs or other relevant information when requested.

Our team will review the situation and determine the appropriate next step.

11. Customs, Duties, and Import Charges

For international shipments, additional customs duties, taxes, brokerage fees, or other import-related charges may apply depending on the destination country's regulations.

Where such charges are imposed by local authorities or third-party carriers, responsibility for these amounts will depend on the applicable shipping arrangement and local law.

Customers are responsible for complying with applicable import requirements in their destination country.

12. Shipping Restrictions

Certain products, destinations, or transportation methods may be subject to restrictions imposed by carriers, governments, customs authorities, or other regulatory bodies.

If an order cannot be shipped because of a restriction or fulfillment limitation, Novra may contact the customer to discuss an alternative solution or, where appropriate, issue a refund.

13. Multiple-Item Orders

When an order contains multiple products, items may occasionally be shipped separately if they are processed through different fulfillment channels or become available at different times.

In such circumstances, customers may receive more than one package or tracking number.

The applicable shipping information may be provided separately for each shipment.

14. Changes After Dispatch

Once an order has been handed over to the shipping carrier, Novra may have limited ability to change the delivery address, shipping method, or other shipment details.

If you need to make a change, contact us as soon as possible. We will determine whether the requested modification is still possible.

Additional charges may apply when a carrier permits a shipment change.

15. Contacting Customer Support

For questions regarding the status or delivery of an order, please contact Novra's customer support team.

When contacting us, provide your order number and the email address or other information associated with the purchase whenever possible.

This allows us to locate the relevant order and assist you more efficiently.

16. Policy Updates

Novra may revise this Shipping Policy when necessary to reflect changes to our fulfillment procedures, carrier arrangements, services, or applicable requirements.

The updated version will be published on this page and will include the corresponding effective date.

17. Contact Information

For shipping-related questions or assistance with a delivery, please contact:

Novra
Customer Support
Email: [Insert Customer Support Email]

This Shipping Policy should be considered together with Novra's Terms of Service, Refund Policy, Return & Exchange Policy, Privacy Policy, and any other applicable policies published on our website.